I guess my experience is just a typical clearwire customer experience. The modem constantly shows 4-5 signal bars and I think there’s nothing wrong with reception. However, connection is dropped every couple minutes which render the “broadband serivce” useless and unusable!!! I need to get through [...]]]> Anonymous – Clear WiMax and Clearwire Internet Review

I guess my experience is just a typical clearwire customer experience. The modem constantly shows 4-5 signal bars and I think there’s nothing wrong with reception. However, connection is dropped every couple minutes which render the “broadband serivce” useless and unusable!!! I need to get through a couple of dropped connections in order to complete a simple Amazon purchase (is this ridiculous? or is this I should have expected before signing up?).

Each time I need to copy all the things that I typed before getting to the next page in the fear that the connection may be dropped and I’ll need to retype everything. I’m deeply frustrated by the service. Even back in the good old 56k modem days you were not treated like this. 3G/4G/WiMax? How does it matter if the connection just does not “stick”?

Chatted with customer support online, and our conversation was dropped TWICE before they had a chance to ask me to reposition my modem and reboot everything. The result? You can guess.

Asked whether there is a service level agreement, yes, there is one but it only covers connection speed. Not dropped connections. I’ve been having the connection problem since last August and they can’t really help which leave me out in the cold. I really hope there’s a way out without being penalized.

I woke up on the last day of winter break wanting to hit up some Call of Duty Modern Warfare 2  on XBox 360. Sure enough. I was able to hop on and play one to two games until boom. It became so slow I couldn’t even do [...]]]> John – Clear WiMax and Clearwire Internet Review

I woke up on the last day of winter break wanting to hit up some Call of Duty Modern Warfare 2  on XBox 360. Sure enough. I was able to hop on and play one to two games until boom. It became so slow I couldn’t even do something on my laptop which is only about 3 months old also.

I was shocked to notice that I had 4-5 bars. FOUR I repeat FOUR to FIVE bars. I did a speedtest and it wasn’t even working haha. I go oh wow boy will they get it one of these days. I mean being a gamer and someone who downloads everyday its quite depressing to always get the bullshit that I am given from Clearwire and the satisfaction of knowing that they will FAIL one of these days and the world will be happier.

I THANK GOD that my contract will be expiring this month. Everyone else that still have their contracts hang tough and hang in there. I did and you can to. I defeintly feel your guys pain.

Clearwire suck ass. I’ve been on 0.08mbps for about a week. No, that is not a typo. Not even a 10th of a meg. I was told one thing by the sales person in terms of a price. All of a sudden, no one ever heard of [...]]]> Nikkeya – Clear WiMax and Clearwire Internet Review

Clearwire suck ass. I’ve been on 0.08mbps for about a week. No, that is not a typo. Not even a 10th of a meg. I was told one thing by the sales person in terms of a price. All of a sudden, no one ever heard of the price. The sales person refuses to return my calls.

The speed is killing me. They keep saying their working on it or can’t find a problem, or it take forever for somebody to call you back. Funny how there is never a problem with them billing my card though.

I hate this service, it sucks, I would never recommend or refer them to anyone. I’m at the point where I’m asking about just being billed the $200 to get out of the contract, even though its not fair when the service never works.

Nothing has changed however, the Clear service still [...]]]> First and foremost let me apologize for falling behind in updating the Clearwire and Clear WiMax reviews… I got busy with school and work and kept putting it off. I have at least 10 emails submitted that I have not been able to post yet and I apologize.

Nothing has changed however, the Clear service still sucks immensely even after I spent 4 hours on the phone with different reps about the tower in my area and the saturation and connectivity issues. The rep I spent the most time with was really nice and really concerned about my consistent poor connectivity and speeds. He even went to forward an email of mine to the manager of this entire area. Unfortunately that was almost a month ago and I have yet to hear anything back.

I have started adding updates for some of the submissions that have been coming in. I’ve also gone through a few of the comments that come through here regularly. I appreciate your feedback and I look forward to continue spreading the word in the hopes that Clear will improve their service significantly or… fall under the weight of their poorly constructed enterprise.

Let me first say I must be an idiot for signing up with Clearwire in the first place. A 2 year contract should have tipped off my idiot sensors, but no.

So I couldnt get good service for the majority of my 7 months so far, so I decide [...]]]> Anonymous – Clear WiMax and Clearwire Internet Review

Let me first say I must be an idiot for signing up with Clearwire in the first place. A 2 year contract should have tipped off my idiot sensors, but no.

So I couldnt get good service for the majority of my 7 months so far, so I decide as suggested by Clear, to put an ad out on CraigsList.com for someone to take it over.  Well, I meet the woman and give her the modem to try it. I told her to call me if she didn’t want the modem, or to call Clear to set up her new account (and then they call you to confirm) as I planned on canceling the crappy service anyway.

So 25 days go by without a response. Well guess what, she dropped off the face of the earth and now I’m stuck paying the $100 dollar non refundable “equipment” fee for the modem on top of the $180 bucks to break the contract.

So my advice is:
1. Dont be an idiot like me
2. DO NOT GET CLEAR
3. DONT GO POSTAL
4. If you plan to have someone you do not know take your modem to try out in order to take over the account, get there DL number, and any  info you can before giving the thing to them at all costs, or you could (I say could) get scammed by the rude evil devils and end up paying Clear for the crappy modem. Clear will not survive unless they get rid of the contracts, good people are telling the public whats going on with them and letting them know about the scams they pull.

Good luck my fellow Clear survivors.

Live just 1 mile east of Abilene Texas city limits. Had clearwire for about 2 years and would have 3 to 4 bars on signal strength.  Then came the NEW upgraded faster modem in Dec 2009.  After that I never could even get 1 bar.  After many calls and [...]]]> Anonymous from Abilene – Clear WiMax and Clearwire Internet Review

Live just 1 mile east of Abilene Texas city limits. Had clearwire for about 2 years and would have 3 to 4 bars on signal strength.  Then came the NEW upgraded faster modem in Dec 2009.  After that I never could even get 1 bar.  After many calls and many emails with no help we canceled the account.

Then, after being told about how good Wildblue satellite system was, I tried that.  Well the ping rate for that is slower than dial up and stinks.

Like where is all that help for high speed access for rural people that has been talked about in DC for months?

I am located in Las Vegas, Nevada

When I first signed up for Clear WiMAX, my downloads were pretty fast (approx. 5 Mb/s down). However, Clear added so many customers in my area, my speeds (upload and download) went down the drain (well less than one [...]]]> Anonymous from Las Vegas – Clear WiMax and Clearwire Internet Review

I am located in Las Vegas, Nevada

When I first signed up for Clear WiMAX, my downloads were pretty fast (approx. 5 Mb/s down). However, Clear added so many customers in my area, my speeds (upload and download) went down the drain (well less than one Mb/s down) after only a few weeks.

I have complained endlessly and Clear does not dispute my claims. Clear admits that capacity must be multiplied in my neighborhood, but (after several months) Clear never seems to get around to doing anything about that. Service was fine when the tower and network capacity were matched to the number of customers.

But service is now terrible when the same capacity services ten times as many customers. Anyway, just a helpful hint:

When you first sign up, go immediately to http://www.pingtest.net — and perform several PING tests. Your Pingtest grade should be “B” or better. Your MOS (look at the fine print at www.pingtest.net) should be over 4. If your Clear connection does not excel in both of these categories, and you intend to use the internet for online gaming or VOIP — I suggest that you cancel your Clear service within 7 days and contact your local cable company, DSL provider, or fiber optic provider to purchase a decent connection to the internet.

It is with the most humble and sincerest of attitudes that I respectfully request for you put resources and effort into improving my personal connection. I connect to Tower “Abilene 18″ just outside of Clyde, Texas which has recently been upgraded to WiMax service (as of August 2009). I have been [...]]]> Dear Clear WiMax in Texas,

It is with the most humble and sincerest of attitudes that I respectfully request for you put resources and effort into improving my personal connection. I connect to Tower “Abilene 18″ just outside of Clyde, Texas which has recently been upgraded to WiMax service (as of August 2009). I have been a regular paying (albeit a very vocal) customer for almost 4 years now.

I was there to bear witness to the greatest advancement in rural America high-speed technology. I enjoyed several months of high-speed connectivity and reliability when Clearwire first launched its tower on Cherry Hill in Clyde Texas. I can honestly attest to the potential of the Clearwire concept, making rural areas of the United States able to enjoy the many features and offerings of the world wide web in this day an age.

I sit here on the verge of the year 2010 thinking about the recent year that has gone past and I can’t help but to be uncommonly depressed about everything. As a freelancer in an economic downward spiral I work twice as hard for the same amount of money as most people holding barely above minimum wage jobs. I do my very best to provide for both my wife and my daughter who is approaching 3 years old come this new year. I pay twice as much for lesser internet service than the average person since Clear’s unreliable connection has forced me to purchase an alternate access to the internet merely to accomplish my business and schooling obligations.

Logged into the Admin panel of the ClearwireBlows.com website I take the time to write this post as I enjoy my 5th Budweiser (all hail the glorious hops) wondering if anyone in a position to actually do something about my service truly gives a shit about my situation. It is not out of desperation that I take the time to write up this post, It is out of hope that Clear will improve the severely declined quality of service they are charging me, that I compose this message.

In closing I hope to say that everyone whether bound to Clear or Clearwire or not have a more prosperous and pleasant year come 2010. To Clear WiMax in Clyde Texas I say… please consider those of us who truly do rely on your service commitment, and do something to improve it.

So recently my mother switched from dial-up to Clearwire. I was excited to hear that they have “high speed internet”. It was pretty awesome, that was the first few weeks. Then it started to slow down…

I got a ps3 for my birthday with modern warfare 2, so I [...]]]> Oscar – Clear WiMax and Clearwire Internet Review

So recently my mother switched from dial-up to Clearwire. I was excited to hear that they have “high speed internet”. It was pretty awesome, that was the first few weeks. Then it started to slow down…

I got a ps3 for my birthday with modern warfare 2, so I go online… and it took 5 mins for one match, worst part is that I had 1 bar!!! One fucking bar… it was lagging like a motherfucker. It lagged so bad i got kicked out.  So today I had a online chat with clearwire and they wanted to troubleshoot, but I said hell no, your internet is like one step ahead of dial-up and why bother wasting time when I freaking reset the piece of crap modem. Now they’re saying its my computers, I tested it on 4 laptops and a desktop, all brand effin new.

They also said it was my ps3, its brand fucking new came right out of the boxes. I told them, fuck shitwire I am going to tell my mom to get GCI cable internet same price as snailwire but it’s 100 times faster.

I have heard of WiMax since 2003, so when I heard CLEARWIRE is offering WIMAX in Philadelphia Metro area for $30 a month I was very excited.  I canceled my Comcast broadband account and switched to CLEAR to save me a couple of bucks.  It turned [...]]]> Anonymous from Philadelphia – Clear WiMax and Clearwire Internet Review

I have heard of WiMax since 2003, so when I heard CLEARWIRE is offering WIMAX in Philadelphia Metro area for $30 a month I was very excited.  I canceled my Comcast broadband account and switched to CLEAR to save me a couple of bucks.  It turned out to be bad decision.

I purchased the 3mbs download and 1mbs upload plan.  The only time I come close to 3mbs is only when I connect the modem directly to my desktop, however when I connect the modem to my D-Link 615 802.11N wireless router I get nowhere near 1.5mbs download and my upload speed was around 0.15mbs.  This limited speed prevents me from using MagicJack (VoIP) phone service.  I can hear the person on other side of the phone, but the person on the other end of the call can not hear me at all.  All they get is choppy sound, which means my downstream is okay but a lot of lag time with upstream.

I called and chatted with tech support all week last week.  They asked me to reboot the modem, face it toward the tower, separate the router at least 3 feet from the modem, optimize my browser cache, reboot my desktop.  None of the suggestions work, instead they blame it on my router (which is only 2 months old) and they also suggested that I cancel MagicJack which only cost me $20 a year and switch to CLEAR VoIP for $25 a month.  I told them why would I switch from a service that barely costs me anything to a service that costs me $25 a month?  They told me that they can’t help with my Magic Jack, I asked them to cancel service.

Luckily I was within 7 days of my initial service, so they waived my $120 ETF.  I bite the bullet and switched back to Comcast and now my Majic Jack service is working fine and the sound is crystal clear again.  I think WiMax is still relatively new and has lots of potential.  I would recommend it for mobile internet, however I would NOT recommend it for home use.  Its better to pay a little more for steady and stable land line internet connection.